How to Void a Shipment
If you find yourself in a situation where you need to cancel a shipment in Boxem, you can do this without having to leave the app.
Note: If the shipment is still in Step 1, it doesn't yet exist in Amazon and therefore there is nothing to cancel.
Once you are on Step 2 (and any step beyond) with a shipment, it can be canceled by clicking the Cancel button.
This action will cancel all of the shipments if the are multiple warehouse destinations. It will also void shipping charges if your shipment is on Step 4 when done within the window of time allowed to void them.
The time Amazon allows to void charges depends on the shipping method: SPD or LTL.
- 24 hours for SPD
- 1 hour for LTL
If you've moved on to work on other shipments, you can always reference your previous shipments from the Shipments Overview page.
Once there, locate the shipment and click Resume to go to the step where the shipment was left off, then click the Cancel button.
